Skip to content

Who we are

SHAPESCAPER® is a brand name held by Landscape Engineering Pty Ltd. We are proud to use Australian made BlueScope® Steel to manufacture our products. Production is based at our Victorian plant situated at 53 Jersey Rd, Bayswater VIC 3153

Warranty

All SHAPESCAPER® products are covered by a 10 year guarantee to resupply structurally failed products. The warranty commences from the time of initial retail purchase. In order to gain the maximum life from your SHAPESCAPER® product, correct installation procedures should be followed. Most conditions require the installer to apply a protective coating such as Bitumen or an Epoxy Mastic to any surface that is in contact with soil.

Limitations:
The protective “rust” patina formed on weathering steel such as REDCOR® Steel is influenced by environmental conditions and can vary across different locations. While the steel is developing this protective layer it is important that the steel is subject to cycles of both wet and dry conditions.  This is a natural process and can take up two or three years to stabilise. Variations in the consistency and hue of the patina are not covered under this warranty. Areas exposed to high salinity, high acidity, corrosive chemicals and environments that are exposed to constantly wet conditions inhibit the formation of a stable protective patina.  The use of salt or other chemical means to accelerate the weathering process can permanently damage the steels capacity to form a stable protective layer. 

Exclusions:
This Warranty DOES NOT cover:

1. Structural damage ie. malfunction or failure of a product caused or contributed to by: 
     (a) improper installation or failure to follow installation and site preparation instructions;
     (b) abnormal environmental conditions eg. areas exposed to high salinity, high acidity, corrosive chemicals and environments that are exposed to constantly wet conditions;
     (c) SHAPESCAPER® products installed within 1km of a saltwater coastline or within 15m of a saltwater pool.
     (d) heavy loads or mechanical abuse to products above and beyond reasonably expected and specified usage;
     (e) any modification or repair which has not been authorised Landscape Engineering Pty Ltd;
     (f) the use of substitute or replacement of parts not supplied by Landscape Engineering Pty Ltd;

2. Claims made in regard superficial flaking or areas of discolouration.

3. All claims made in regard to any damage arising from the installation of SHAPESCAPER® products, including but not limited to:
    (a) any staining of surrounding areas due to “run off” as the weathering process stabilises.

4. All claims other than those made by the original purchaser.

5. All claims without a dated proof of purchase.

6. SHAPESCAPER® products that have been disturbed or relocated after the initial installation.  (Please insure that all products under claim remain in situ to allow for warranty inspection.)

7. Other costs incurred, including but not limited to those for freight and re-installation. 

All claims should be initially logged at the point purchase and forwarded in writing to the attention of:

The Engineering Department
Landscape Engineering Pty Ltd
53 Jersey Rd, Bayswater VIC 3153 

Please include contact information, proof of purchase, supporting photos and the installation site plans.

This Warranty is in addition to and not in substitution for any rights of the purchaser under the Competition and Consumer Act 2010 and state or territory legislation.

 

PRIVACY

Collected Data

We collect the aggregated page visitor data through third party software to help analyse site traffic. The visitor’s IP address and browser user agent string to help spam detection and site security.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and may extract your location data from images on the website.

Cookies

Cookies are set for your convenience and the smooth operation of the site. These cookies contains no personal data and is discarded when you close your browser, otherwise these cookies will last for one year. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service, no other data will be passed on to a third party or shared in anyway unless specifically required for legal purposes.